Title: Monitoring, Evaluation and Learning (MEL) Manager, Field Building & Systems Change

Location: Nairobi, Kenya

Grade: 8, Step 0

Monthly Gross: KES. 286,750

Supervisor: Senior Manager, Monitoring, Evaluation and Learning (MEL)

Supervision Given: MEL Senior Associate, Field Building & Systems Change

About RefugePoint

WHO WE ARE
Founded in 2005, RefugePoint partners with refugees to access life-changing solutions and transforms how the world supports them. For those who can safely remain in the country to which they have fled, we help them reach stability and work towards self-reliance so they can meet their own needs. Unfortunately, many refugees can’t go home and can’t safely stay in the country to which they have fled. We help these people relocate to a safe, new country, through resettlement or other pathways so that they can begin to rebuild their lives. RefugePoint helps refugees access these solutions using three tactics: direct services, field building, and systems change. Through this three-pronged approach we provide direct services to thousands of refugees each year, strengthen the capacity of other organizations to better serve refugees, and influence global policy and practice to transform refugee response systems.

Lasting solutions work. Directly, we’ve referred over 140,000 refugees for resettlement or other pathways to a safe, third country. We’ve also equipped thousands of refugees with the tools to support themselves and their families in the country to which they’ve fled. Through innovation, collaboration, and influence, we’ve helped lead the sector in expanding long-lasting, refugee-centered solutions, and instigated major sea changes in global practice.

You will be joining a growing organization (115+ staff globally) that is spearheading new initiatives that are changing the face of humanitarian response, and we would be excited to have you as part of our team!

OUR VALUES
RefugePoint has core, cross-cutting principles and values that define our work:

• Refugee-Centered: We create space for and elevate refugee voices and leadership within the organization to guide our work.
• Anti-Racist & Anti-Colonial: Recognizing that racism, colonialism, and global white supremacy culture have caused many of the inequities driving the world’s refugee situations, we seek to integrate and center anti-racist and anti-colonialist principles in all that we do.
• Equity-Focused: We deliver services, build capacity, and influence policies and systems to strengthen equity in the humanitarian sector.
• Trauma-Informed: We integrate a trauma-informed approach and offer mental health and psycho-social support services to clients and staff.
• Evidence-Informed Practice: We use an evidence-informed approach to practice, i.e., the integration of research evidence alongside practitioner expertise and the people experiencing the practice.
• Collaborative: The urgency of need and the magnitude of the problem requires shared responsibility and shared action. We seek opportunities to engage in networks and partnerships.

POSITION SUMMARY

A strong MEL system and team are critical for carrying out RefugePoint’s vision and mission. Specifically, MEL at RefugePoint’s drives one of the agency’s four key current programmatic strategies (Strategic Priority #3): to use program results to promote learning, program improvement, decision-making, and contribute to building knowledge and evidence in the sector. Every member of the MEL team contributes towards implementing this strategy, while also making unique contributions to the MEL team and the wider work of the agency, as described below. The work of the MEL team is supplemented by a group of colleagues in programmatic and operational roles who collect, validate and protect much of the data that the agency MEL system depends on. Though not a part of the MEL team formally, this group of colleagues plays a critical role in ensuring the availability of quality and consistent data at RefugePoint. The MEL team engages with and supports these colleagues in making this critical contribution.

The MEL Manager for RefugePoint’s Field Building & Systems Change (FB/SC) work holds overall responsibility for monitoring, evaluation and reporting activities for RefugePoint’s FB/SC programmatic activities. This role bridges programs in our Host Country Solutions (HCS) and Third-Country Solutions (3CS) portfolio that have a FB and/or SC component. The primary focus of this role will be to directly support and interface with all RefugePoint programs to ensure that there is a comprehensive, well-coordinated and integrated approach to monitoring, evaluation and reporting of FB/SC work. The Manager will also line manage and support the professional development of Associate MEL staff tasked to FB/SC.

The Manager will also be responsible for quality control and completeness checks, completing and guiding quantitative and qualitative data collection systems and tools, ensuring data quality, and analyzing and reporting on data in an effective and timely manner. The Manager will support staff to build overall organizational capacity for monitoring, evaluation and reporting. The MEL Manager, FB/SC should have a strong skill set for qualitative data management and analysis, and an affinity for building the capacity of colleagues to learn and work with these skills in their own work.

Projects the Manager and MEL Associate(s), Direct Services will serve include, but are not limited to: RLO Engagement Program, Resettlement/NGO Referrals Program, Family Reunification Initiative, Deployment Program, Mental Health and Psychosocial Support Services Program, Refugee Self-Reliance Initiative.

Responsibilities and Duties

Providing leadership and supervision:

• Ensures implementation of the agency’s MEL systems and approaches in all field building and systems change programmatic settings.
• Directly supervises and guides the work of the MEL Associates; supports the MEL-related work of Data Team and other colleagues contributing indirectly to MEL.

Building and strengthening partnerships and stakeholder engagement:

• Participates in MEL Working Group and Program Management Team.
• As requested, contributes to proposal development and donor reporting coordinated by the Development team as well as development of content for the Communications team.
• Works in a complementary collaborative way with the MEL Manager for Direct Services, to advance MEL excellence in programs as well cross-learning and exchange of methods and approaches across Direct Services and FB/SC work.
• Cultivates positive working relationships with program team leads.
• Assists with external evaluations of program or agency-wide work; engages with external parties conducting research with RefugePoint.
• May participate in inter-agency MEL forums/working groups in Nairobi and contribute to the development and or strengthening of MEL systems across the agencies.

Co-creating strategy and policy; facilitating planning and reflection:

• Assists Associate Director MEL with planning and execution of Biannual Reviews with program teams, as requested

Setting data standards and strengthening data systems:

• Coordinates with Associate Director MEL to ensure their implementation and adherence to approaches, methods, definitions and other standards of MEL practice.
• Interfaces with the Data Team in programmatic settings to build awareness of and support compliance with these approaches, methods, definitions and standards.
• Exemplifies compliance with RefugePoint’s Data Protection Policy, and guides colleagues on their own compliance.

Executing expert data collection, analysis and communication of research-based insights (M&E):

• Supports MEL Associates and program colleagues to implement best-practices of data collection, analysis and sensemaking for MEL, including designing and facilitating participatory analysis and reflection sessions. Leads evaluation of our impact on global systems supporting refugees.
• Supports creation of indicators and targets, and design of programmatic dashboards.
• Responsible for accurate, timely and complete monitoring and reporting (monthly, quarterly and annual) on FB/SC activities, outputs, outcomes and impacts for all programs.
• Conducts internal evaluations of program work.
• Contributes to creating tailored products for communicating research-based insights from MEL work for diverse stakeholders.

Facilitating learning and knowledge creation (L):

• Participates in and supports learning activities at program- and agency-levels connected to RefugePoint’s Learning Agenda.

Other related duties, as assigned

Qualifications and Requirements

• Minimum of three to five years experience implementing and managing MEL, research or knowledge management in complex, rapidly changing environments. Previous experience in humanitarian or development organizations, private sector/social enterprise, governmental or international organizations preferred.
• Working knowledge of refugee issues (in particular local integration, urban/out-of camp programming, livelihoods, psycho-social assistance and child protection) preferred but not required;
• Enthusiasm for, and dedication to, working with vulnerable populations;
• BA required, MA in relevant field preferred;
• Demonstrated experience as an effective line-manager or team lead, excellent organizational and project management skills.
• Strong methodological and analytical skills with demonstrated ability to employ quantitative, qualitative, and mixed methods approaches to measure impact, attribution and contribution, including data collection, management, analysis and reporting.
• Expertise with qualitative data analysis, strong command of data protection and data management. Past experience evaluating or researching systems change and field building/capacity interventions a plus;
• Familiarity with mobile data collection;
• Expertise with Salesforce is strongly preferred.
• Familiarity with qualitative analysis packages preferred (especially Dedoose, NVivo, etc).
• Excellent interpersonal communication skills and diplomatic manner a must.
• Excellent English writing skills; ability to draft professional reports in English;
• Excellent Kiswahili speaking and writing skills; other language skills a plus;
• Experience with teaching or workshop facilitation preferred.

Special Requirements

• Current police clearance certificate

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