ICT and Communications Officer

Terms of Reference (ToR): ICT and Communications Officer

1. Assignment Information

AssignmentTitle	ICT & Communications Officer
Duty Station	Nairobi
Reports To	Country Director
Contract Period	One year, renewable

• About ADRA Kenya

ADRA Kenya (the Adventist Development and Relief Agency Kenya) is a faith-based agency thatstrives to demonstrate God’s love and compassion. We work to change the lives of people in need so profoundly so that they can help themselves and create positive change around them.

• Job Description (Summary)

The ICT & Communications Officer provides technical leadership in managing and securing ADRA Kenya’s ICT systems while spearheading strategic communications to enhance the organization’s visibility and credibility. This role blends IT support, systems administration, anddigital infrastructure management with communication materials development, media relations,and digital storytelling to showcase ADRA Kenya’s impact.

• Specific Tasks
  • Communications & Visibility
    • Lead the development and implementation of ADRA Kenya’s communication

strategy, ensuring compliance with ADRA and donor branding standards.

• Produce and design communication materials including reports, press releases, visibility/IEC materials, technical briefs, and presentations, manage digital platforms, capture success stories, and create multimedia content to showcase program impact.
  • Build media relations, monitor coverage, and organize visibility events such as launches and press briefings.
  • Communications & Visibility
    • Helpdesk & User Support: Provide technical assistance, troubleshoot hardware/softwareissues, and manage user accounts.

Page 1 of 3

• Administer Microsoft 365 (Exchange, SharePoint, Teams, OneDrive) and otherbusiness applications to ensure secure and efficient operations
  • Install, configure, and support ICT equipment while maintaining an updated IT

asset register and software license inventory.

• Implement backup, recovery, and disaster preparedness procedures, and enforce ICT policies and security protocols.
  • Ensure ICT policies and security protocols are up to date and adhered to across the organization.
  • Network & Infrastructure Management
    • Design, configure, and maintain networks, servers, Wi-Fi, intranet, and conferenceroom technologies to ensure reliable connectivity and functionality.
    • Monitor performance, resolve connectivity issues, and advise management on ICTinfrastructure, procurement needs, and cost-effective solutions.
  • Identity & Security Management
    • Manage and secure user identities across Active Directory, Entra ID (Azure AD), and related systems.
    • Enforce IT security controls (MFA, conditional access, SSO, RBAC) and safeguard organizational systems in line with data protection and donor requirements.
    • Automate business processes to increase operational efficiency.

• Training & Capacity BuildingTrain and orient staff on IT systems, software applications, and cybersecurity best practices.Build staff capacity in photography, videography, and digital storytelling.Promote adoption of modern workplace tools such as Microsoft Teams,

SharePoint, and other collaboration platforms

• Organizational Support & ReportingProvide regular updates and recommendations to management on ICT and communication performance.Contribute to ADRA Kenya’s strategic objectives by leading or supporting ICT

and communication-related projects.

• Represent ADRA Kenya in relevant ICT and communication forums and networks.
  • Participate in performance management processes, including objective setting,

reviews, and reporting.

• Safeguarding & ComplianceIntegrate safeguarding and ethical standards in ICT and communication work.

• Report and document any suspected abuse or inappropriate behaviour as per ADRA Kenyasafeguarding policies.
  • Ensure responsible and ethical use of communication materials and ICT

platforms.

• Additional duties and responsibilitiesThe responsibilities outlined above are not exhaustive. The role holder may be assignedadditional tasks in line with their skills, experience, and the evolving needs of the organization.

Education	·       Bachelor’s degree in Information Technology, Communications,Computer Science, or related field.Certifications in CompTIA A+/Network+, Microsoft Certified Associate (M365, Azure), ITIL Foundation preferred.
Experience	3–5 years of experience in ICT systems administration and development communications.Hands-on experience with Microsoft 365 (Exchange, SharePoint, Teams, OneDrive), Active Directory/Azure AD, and network administration.Proven skills in graphic design, photography, videography, and social media management.·       Strong understanding of branding, visibility, and media engagementwithin the NGO sector.
Competencies	·       Excellent problem-solving, interpersonal, and communication skills.Commitment to safeguarding and ethical standards in ICT and communication practices.Ability    to    coordinate  and    work  in    teams,   and    in    complexenvironments.

• Application Procedure

Suitably qualified and interested candidates should submit their applications through www.adrakenya.org/get-involved/join-our-team by 10 October, 2025, at 5.00 pm. Applications sent through e-mail or any other means will NOT be accepted.

At ADRA, we are committed to the safeguarding and protection of the communities, staff and other people we work with. We will doeverything possible to ensure that only those who can promote a working environment free from abuse or harm to anyone that works with or comes into contact with ADRA are recruited. This post is subject to a range of vetting checks, including a criminal records disclosure.