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Karolcelis
Operations & Team Coordination Specialist | 5+ Years in BPO | Back Office & Process Support | Team Leadership · Colombia
Bilingual Customer Support & Operations Specialist with 5+ years of experience in high volumeBPOenvironments.Skilled inreal-time chat support, back-office operations, and complex case resolution while consistently meeting KPIs and quality standards.
Experienced in supporting both end-users and internal teams, handling escalations, optimizing workflows, and ensuring operational efficiency. Proven ability to lead and coordinate teams of 50+ membersindigital environments.
Strong written communication skills, analytical thinking, and adaptability in fast-paced, dynamic settings.
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