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Valerie Ndeto

Multimedia Professional/Strategic Communicator

Phone: +254

  • Location:
  • Machakos, Kenya
  • Sector:
  • Advocacy
  • Profile Created:
  • 3 weeks ago

About me

Experienced communications professional with a keen analytical mindset adept at strategic communication, digital marketing and multimedia. Crisis communication expert with problem solving and time management skills. A recognized problem solver and team player, known for strategic thinking and outstanding interpersonal skills, fostering collaboration across diverse teams.

Skills

Communication skills, database management, monitoring and evaluation skills, Organizational, Interpersonal, analytical, problem solving and communication skills Search Engine Optimisation Stakeholder Management; Research; Monitoring and Evaluation Strategy.

Education

  • Daystar University 2019 - 2024

    Master of Arts

    A focus on strategic communication within organizations, including public relations, brand management, and stakeholder engagement.

  • Daystar University 2015 - 2018

    Bachelor of ARTS

    Pursued a degree in communication majoring in Electronic Media

Experience

  • EasyCoach Limited 2024 - Present

    Customer Support Specialist

    Administered Zendesk system, including user management, ticket workflows and customization. Provided technical support and training to members on Zendesk functionalities Developed and maintained Zendesk macros, triggers, and automations to streamline support processes. Analyzing data and generated reports to track support metrics and optimize efficiency.

  • EasyCoach Limited 2023 - Present

    Customer Care Representative

    Overseeing all internal and external communications Interacting with customers and clients to address inquiries and resolve issues in a timely manner. Drafting emails, reports, and other written materials with clarity and professionalism. Curating messages that are consistent and engaging

  • Ram and Ileys Logistics 2022 - 2023

    Communications Assistant

    Overseeing all internal and external communications Interacting with customers and clients to address inquiries and resolve issues in a timely manner. Drafting emails, reports, and other written materials with clarity and professionalism. Curating messages that are consistent and engaging

  • Young Scientist Kenya 2022 - 2022

    Field Outreach Officer

    Developing and implementing outreach strategies. Coordinating with schools and community organizations to schedule and host YSK events. Providing technical support and guidance to students participating in science fairs and other events. Building and maintaining relationships with key stakeholders. Assisting with the development of educational materials Keeping accurate records of outreach activities and participant feedback.

  • Switch TV 2021 - 2021

    TV Producer

    Concept development Scripting Guest sourcing Show quality evaluation

  • The Star Newspaper 2020 - 2021

    News Desk Reporter

    News writing Feature articles Health reporting

  • The Standard Group PLC 2019 - 2019

    Field Reporter

    News reporting Live event coverage TV news scriptwriting

  • Radio Waumini 2018 - 2018

    Intern Reporter

    Radio news reporting Scriptwriting Audio editing

Expertise

Social Media Marketing
Research and Analysis
Customer Inquiry Management
Outreach Strategy Management
Crisis Communication
Strategic Communication

Languages

English
Proficient
Kiswahili
Proficient
German
Beginner

Honors & awards

  • Presidential Awards Club 2013

    Presidential Awards Club

    Award for non-formal education and learning through which young people\'s achievements outside of academia are recognized and celebrated.

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