Bachelor's degree in Mechanical Engineering

Bachelor's degree in Mechanical Engineering

Operations Lead

Oversee Glory Chops’ daily operations, ensuring efficient product delivery to customers. • Implement strategies to enhance delivery efficiency and customer satisfaction, leading to a 20% increase in repeat customers. • Manage and optimize the supply chain process, reducing delivery times by 15%. • Coordinate with cross-functional teams to streamline operations and improve service quality. • Develop and maintain relationships with vendors and suppliers to ensure timely procurement of quality ingredients. • Provide exceptional customer support, resolving inquiries and issues promptly. • Maintain accurate records of customer interactions and feedback. • Assist in the development and implementation of customer service policies and procedures. • Utilize data-driven insights to identify areas for improvement and implement process enhancements. • Train and mentor new staff, fostering a culture of excellence and continuous improvement. Achievements. • Spearheaded strategic initiatives to expand market reach and improve operational efficiency. • Developed and executed business plans, resulting in a 25% increase in revenue. • Conducted market research to identify customer needs and adjust service offerings accordingly. • Managed budgets and financial planning, ensuring cost-effective operations. • Collaborated with the marketing team to create promotional campaigns that boosted brand awareness.

Outstanding leadership skills