Bachelors Degree

I passed bachelors degreed and attained second class honors upper division in humanities and social sciences, majoring in Political science and Psychology

Youth recruitment Officer

• Transcription Services: o Transcribed audio recordings from out-of-school youth focus groups. o Ensured accuracy in spelling, terminology, and formatting. o Reviewed and edited transcripts to align with client standards. o Collaborated with clients for clarifications, meeting deadlines consistently. • Field Staff Hiring: o Designed mobilizer and trainer profiles, including promotional materials. o Led shortlisting, interviewing, and hiring processes for mobilizers and trainers. • Virtual Support & Field Team Management: o Trained field mobilizers and community leaders on recruitment strategies. o Supervised community mobilizers, ensuring adherence to goals and productivity. o Facilitated daily stand-ups with community mobilizers. • Youth Mobilization & Recruitment: o Supported marketing campaigns to enhance youth recruitment conversion rates. o Maintained professional communication with out-of-school youth. o Collected data, offering strategic recommendations for improved engagement. o Participated in partnership discussions with field teams. • Country Operations Support o Supported in procurement processes o Spearheaded updating of vendors and suppliers data base process.

Customer Care Champion

• Team Lead: o Trained customer care teams on acquisition processes, G-Suite tools, and career planning. o Organized weekly and mid-week check-ins to ensure team alignment. o Compiled and presented comprehensive reports to management. o Monitored and enhanced team productivity. • Customer Care Champion: o Managed customer success, resolving complaints and inquiries efficiently. o Developed and updated FAQs to reflect customer trends. o Handled inbound and outbound customer interactions for research and training. o Conducted customer training through various channels. • Business Advisory Role: o Provided coaching to customers, enhancing income and savings. o Negotiated partnerships to bolster customer value propositions. o Analyzed data to support customers in developing entrepreneurial skills. o Prepared and delivered insightful reports.

Credit Control Assistant

• Engaged with customers to ensure timely debt payments. • Conducted telemarketing, advertising, and sales via phone.

Administrative Officer Intern

• Conducted field visits to identify and assist non-registered voters. • Compiled and managed voter registration data. • Coordinated meetings between the Constituency Elections Manager and government partners. • Verified and ensured the accuracy of registered voter details. • Organized voter registration awareness campaigns within the constituency. • Trained the public on voting processes. • Supported general office duties and served as a liaison between partners and the CEM.

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