About me
With a diverse background in humanitarian aid, social work, and administrative support, I am a dedicated Resettlement Expert. My experience spans across various roles, each contributing to my comprehensive understanding of the humanitarian sector. As a Humanitarian Aid Worker, I have been on the front lines, providing immediate assistance to those in need. My role as a Social Worker has honed my ability to understand and address individual needs, fostering resilience and empowerment in vulnerable populations. In my capacity as an Administrative Support Assistant, I have developed strong organizational skills, ensuring efficient operations within fast-paced environments. My multifaceted experience equips me with a unique perspective, allowing me to approach resettlement challenges with empathy, efficiency, and effectiveness. Committed to alleviating human suffering and supporting community rebuilding, I strive to make a meaningful impact in the lives of displaced individuals and communities. My goal is to continue leveraging my skills and experiences to contribute to sustainable resettlement solutions and foster hope and resilience in the face of adversity.
Skills
Education
- The Catholic University of eastern Africa 2013 - 2016
BA Arts and Social Sciences
As a lifelong learner, I have drawn from my Bachelor of Arts and Social Sciences and extensive real-world experience to reinforce my resilience and hone my operations, administration, human resource, and office management skills. I have acquired a deep understanding of office operations and developed robust expertise in business communications management, executive Support and schedule management, business reporting & presentation, client, partner, and stakeholder management.
Experience
- Church World Service and Witness 2022 - 2024
Caseworker
Conduct resettlement interviews with refugee applicants, collects biographical information and establishes refugee claims, in a dignified and professional manner.Conduct the AOR Screening and Pre-screening interviews, per the daily minimums set by Field Processing Department Management, in a non-confrontational, objective, and dignified manner. Assist as needed in preparing for and execution of field office missions. This may include but is not limited to; requisitioning supplies, assisting GSO in preparation, packing of files, contacting interpreters, clean ups, and Assist in Adjudications Circuit Rides, which includes completing post-Adjudication review updating fingerprints, and preparing and distributing decision letters.Assist in various administrative tasks including but not limited to: research, locating files, data entry, and case analysis.Conduct protection monitoring, collecting high-quality information through direct observation, focus group and community discussions, and key informant interviews.Conduct regular process reviews for assigned processing stage to compare requirements vs. current processing and outputs and implement process changes based on the outcome of the process reviews.Refer beneficiaries to key service providers in accordance with organizational guidelines and SOPs. work in coordination with other staff, government, NGO partners, and other stakeholders.
- Church world Service and witness 2021 - 2022
Senior Case worker
- Mukuru Money Transfer Limited. 2020 - 2021
Representative Assisting
Assisting Customers handle routine account-related requests such as funds transfers, automatic payments, stop payments, inquiries about bank deposit products and service charges.Managing Complaints manage and respond to customer complaints and inquiries, ensuring resolution of issues in a timely manner.Informing Customers inform and advise customers about bank products and services that may benefit them.Performing Services perform services including check cashing, withdrawal processing, and depositing money.Maintaining Knowledge maintain a comprehensive understanding of all bank products, services, and policies.Updating Customer Information update customer information in the bank’s system and ensure that all customer information is accurate and up to date.Identifying Fraudulent Activity identify fraudulent activity to prevent potential losses to the bank. Working with Other Professionals work with other banking professionals to provide a seamless customer service experience.Maintaining Confidentiality maintain confidentiality of bank records and client information. Processing Loan Payments, process loan payments and close transactions as needed
- Horizons Contact Centres - Multichoice Africa. 2018 - 2019
Customer Service Specialist - DSTV Kenya
Customer Interaction manage large amounts of incoming phone calls, answer customer inquiries, and resolve any emerging problems that customers might face with accuracy and efficiency. Product/Service Knowledge provide product/services information, ensuring that consumers are satisfied with the products or services by handling complaints and inquiries.Sales and Support generate sales leads that develop into new customers, and identify and assess customer needs to achieve satisfaction.Communication responsible for answering phone calls or emails from consumers to respond to questions by being patient, empathetic, and passionately communicative.Problem-Solving troubleshooting and investigate don’t have enough information to answer customer questions or resolve complaints. Updating customer information in the database.Teamworkwork with a team of CSRs and other departments to find appropriate solutions to problems.
- Steeper Consulting Limited 2016 - 2018
Field Officer.