Jacinta Ndungu
Administrator
Phone: +254725894587
- Location:
- Nairobi Area, Kenya
- Sector:
- Accounting and Finance
- Profile Created:
- 1 week ago
About me
An enthusiastic Administrative Assistant & Customer Support Coordinator with expertise in administrative support, expense processing, calendar management, and logistics coordination. Proven ability to manage high-volume customer inquiries, support inbox management, and event coordination while ensuring seamless operations. Adept at processing payments and approvals, managing invoices, and maintaining accurate documentation. Strong ability to collaborate across teams, prioritize multiple tasks, and support operational efficiency remotely. A reliable and committed team player with a keen understanding of social justice and climate action, committed to driving equitable transitions in both business and environmental contexts.
Skills
Education
-
Catholic University of East Africa 2012 - 2014
Bachelor's of commerce- finance
I have a bachelor's in commerce from the Catholic University of East Africa, where I did a major in Finance
-
Strathmore University 2008 - 2011
Certified Public Accountant CPA (K)
I have passed my exams to be a Certified Public Accountant of Kenya and beyond
Experience
-
Safaricom Limited 2011 - 2017
Enterprise Business Product Specialist
Managed customer inquiries and technical support issues while ensuring high levels of customer satisfaction. Supported the administrative processes by maintaining accurate records, processing invoices, and assisting in the travel management for enterprise business clients. Coordinated logistics support for internal and external events, ensuring timely and organized execution. Ensured smooth administrative workflows by overseeing the implementation of CRM systems, helping streamline document management processes.
-
Miran Insurance Brokers Ltd 2017 - Present
Administration Manager
Processed expenses and ensured payments approvals were executed in line with company budget and project requirements. Supported calendar management for team members, facilitating scheduling of meetings across multiple time zones. Provided administrative support by managing invoices, coordinating supplier bookings, and overseeing event logistics to ensure smooth operations for company events and initiatives. Drafted contracts and assisted in grant agreements with clients and stakeholders, ensuring timely documentation and filing. Provided logistics support for team travel, including researching travel options, booking accommodations, and handling travel paperwork. Contributed to a commitment to social justice through initiatives that align with corporate social responsibility goals.