Dzifa Amoa
Phone: +233
- Location:
- Greater Accra, Ghana
- Sector:
- Administration
- Profile Created:
- 4 weeks ago
About me
A highly organized and results oriented communications and customer service professional, whose area
of expertise includes developing and executing communication strategies, complaint management and
resolution, customer satisfaction enhancement, sales and margin improvement as well as team building.
Over ten (15) years’ experience across various sectors including telecommunications, sales and retail as
well as local and international governmental sectors.
Education
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Ghana Institute of Journalism 2018 - 2019
Master of Arts in Development Communications
I have completed a Master of Arts in Development Communications at the Ghana Institute of Journalism now known as University of Media Arts and Communication.
Experience
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Kpe Innocent Art 2021 - Present
Business Manager
• The equivalent of a Swiss Army knife, responsible for the processes of the business so that artists can focus on creating art. • Developing and implementing strategies to increase artists visibility such as art placement, organizing exhibitions, identifying and applying for exhibitions, overseeing the management of social media accounts and liaising with galleries and magazines for press coverage. • Managing relationships with galleries and collectors. Serving as the primary point of contact for collectors and collaborators, ensuring strong professional relationships. • Helping artists define long term goals and career objectives, developing growth strategies that align with their vision and market potential. • Overseeing the artists’ financial matters, including budgeting, bookkeeping, and tax filings. Ensuring artists are paid promptly for their work and managing expenses related to their art practice. • Reviewing and negotiating contracts for commissions, exhibitions, gallery representation and other business arrangements, ensuring the artists’ interests are protected. • Handling the sale of artworks, negotiating pricing, and exploring new revenue streams. • Scheduling, ensuring that artists meet deadlines for projects, exhibitions or commissions, and helping them balance their artistic and business obligations.
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Wolley Group – Koala Shopping Centre 2020 - 2020
Human Resource Manager
• Developed and implemented Human Resource (HR) strategies and initiatives, aligned with the overall business strategy for Wolley Group. • Developed and monitored overall HR strategies, systems, tactics, career building, employee engagement and policies/procedures across the organization. • Participated in policy/procedure development, implementation and updates in accordance with applicable laws/regulations. • Supported ongoing and future business needs through the development, engagement, motivation and preservation of human capital. • • Single point of contact between staff and management. Facilitating discussions and projects involving management and staff, to bring about sustainable solutions. • Nurtured a positive working environment and assessed training needs to apply and monitor training programs. • Assessed and developed training needs for various job functions and monitored training programs to meet company’s policy and customer satisfaction. • Ensured legal compliance throughout human resource management, in conformance with the Koala code of conduct and the Ghana Food and Drugs Board.
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Wolley Group – Koala Shopping Centre 2018 - 2020
Koala Rewards Manager
• Managed Koala Rewards program to increase brand affinity and grow the customer base, by analyzing customer usage behavior to design effective acquisition and retention initiatives. • Developed training programs as part of employee development; evaluated performance of staff to meet Koala’s code of conduct and ensure compliance. • Developed campaigns on new products/services, acquired and maintained relationships with external benefit partners for the Koala Rewards program to ensure seamless user experience, accompanied with customer loyalty point redemption and reporting process. • Developed content for Koala Shopping Centre communication across digital and traditional media platforms.
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Airtel Ghana Limited 2017 - 2018
Premier and High Value Manager
• Managed Airtel Ghana’s High Value customer base to reduce inactivity and churn, by analyzing usage behavior, to design effective engagement and retention campaigns. • Ensured effective project management by collaborating with a cross functional team to develop a strategic plan for Airtel’s merger with Tigo. • Collaborated with other team members to set up AirtelTigo high value customer program (High Value customer- benefits) during Airtel and Tigo merger. • Trained, mentored and provided strategic direction to 23 Airtel Premier Relationship Managers across Ghana, who oversaw high value customers, to promote customer satisfaction and increase revenue. • Oversaw and managed annual performance appraisal for 3 direct reports, to drive high performance and nurture a positive working environment. • Organized quarterly workshops for high value customers, to foster customer engagement, resolve customer issues and promote brand affinity. • Organized monthly offsite events (service clinics) at high value customer locations, focused on sale and marketing of new and existing products/plans, and issue resolution. • Monitored and ensured compliance of the Airtel Premier brand with regulatory guidelines.
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Airtel Ghana Limited 2017 - 2017
Corporate Communications Support
• Developed and implemented communication policies and programs that supported the organization’s overall strategic direction. • Collaborated with internal and external stakeholders including relevant departments, the media, benefit partners and other regulatory bodies to organize and execute product and service launch events. • Developed public relations strategies for the Airtel Premier brand to increase awareness. • Engaged the legal department to ensure timely issuance of press releases and jointly assessed the impact of same.