Bachelor of Science in Business Adminitration

Conducted an in-depth strategic audit as a capstone project, integrating knowledge from three years of business administration coursework. The analysis focused on evaluating a company’s position in comparison to its competitors using data-driven insights. The project proposed a growth strategy designed to improve competitive advantage and market presence, emphasizing actionable recommendations supported by data analysis and strategic frameworks.

Master of Business Administration

Operations Manager

• Built and maintained partnerships with insurance companies, streamlining billing processes and ensuring accurate and timely claims handling • Managed the collection and preparation of financial documents to support accounting, including reconciliations and compliance with local regulations • Assisted in the preparation of detailed financial and operational reports to aid strategic planning • Organized and led events to enhance organizational visibility and foster relationships with stakeholders • Improved operational systems, ensuring legal compliance and enhancing efficiency • Formulated strategic objectives, examined financial data, and contributed to increasing profitability • Recruited, trained, and supervised staff to meet organizational goals

Temporary Accounting Assistant

• Check and input accounts payable documents into the accounting system such as contracts, invoices, credit cards, and other similar tasks. • Check and input accounting entries for accruals, transfers requested by PLANS and FP&A, re-billing, and other similar tasks. • Assist with account analysis and reconciliation for balance sheet accounts such as accruals, accounts payable, and other similar tasks. • Respond to staff queries. • Assist with audit requests and audit letters. • Check, prepare, and register the monthly Intra-Alliance reports, in collaboration with the Global Accounting team. • Support the Global Accounting Senior Manager with the review of the institutional financial reports of the Alliance. • Assist with any other related task.

Customer Service Specialist

• Independently managed complex customer inquiries and resolved escalated complaints efficiently • Enhanced customer satisfaction by delivering in-depth product guidance and troubleshooting support Page 3 of 7 • Streamlined processes for billing, account reconciliation, and data analysis to improve customer experience • Provided proactive feedback to management for optimizing service protocols and client relations • Designed training modules for onboarding new team members in customer service best practices

Student Assistant

Community Engagement Expert • Was available before Orientation Week to participate in training and assist with orientation preparation. • Assisted at the airport and on campus throughout Orientation Week, with special attention to giving students peer-based and welcoming assistance, including Rome & Neighborhood Tours. • Planned, promoted, and executed social and recreational activities, specifically evening and weekend activities. • Be familiar with local events and encourage students to explore the city to promote cultural integration and understanding. • Accompanied students to AUR sports events. Housing Leader • Be available to respond, according to a scheduled on-call rotation, to student incidents and/or concerns in collaboration with the Office of Student Life. • Ensure quiet hours are respected, including directing students to cease negative behavior and/or vacate units. • Promptly and accurately, report students’ incidents and/or concerns and follow up with the Office of Student Life to coordinate sequential care and support • Conducted informal mediation with difficult roommate dynamics and documented student misconduct and general behavioral/policy violations • Acted as a positive role model for students • Supported and fostered the rightful place of all community members by respecting the individual differences of all community members and holding others to this standard. • Maintained confidentiality concerning policy violations and student behavioral concerns. Peer Mentor • Be a role model for the student body. • Reached out to students by email or phone. • Helped facilitate orientation as well as introductions and discussions between new students • Provided students with an awareness of on-campus resources. • Worked with students throughout the semester to foster a commitment to academics, service, and their learning community. • Listened attentively to student concerns and questions; treated conversations with students privately.