Job Title: Impact & Accountability Officer

Cluster:  Impact & Accountability

Salary: USD$ 36061 excluding benefits per annum

Contract Type: Permanent

Location: Remote based

Reports to:  Impact & Accountability Lead

Direct Reports: None

Job Role

Role Overview:

The Impact & Accountability (I&A) Officer works with the Impact & Accountability Cluster Lead and team  to continue to drive CIVICUS’s ability for strategic impact measurement, especially in relation to  the CIVICUS strategic plan, and setting up our systems and capacity to understand and measure our progress and contribution to systemic change.  This role is crucial in tracking the organisation’s progress toward its strategic objectives, promoting a culture of learning, and supporting teams in using MEL insights to improve programming and accountability.

Key areas of responsibilities include:

●        Support the delivery of the Integrated Results Framework.

●        Ongoing iteration and maintenance of the organisations in-house MEL (monitoring, evaluation and learning) system especially integrated new MEL requirements as required by new projects

●        Support teams and projects (through accompaniment, coordination, and facilitation) to improve project level evidence and learning, outcomes documentation, analysis and communicating a collective impact story to our external audiences.

●        Compilation of relevant internal and external reporting as required

Areas of Responsibilities & Key Activities

Impact and accountability approach (20%)

●        Contribute to the iteration and implementation of CIVICUS’ Integrated Results Framework (IRF) and embedding a culture of accountability and organisational learning (as per I&A vision)

●        Draft and refine supporting tools for the organisation to improve its ability to document outcomes – in alignment to the IRF

●        Assist in developing and refining common reporting tools and templates for use across the organisation

●        Identify opportunities to integrate accountability principles in other organisational processes (e.g., events with environmental reporting, HR with diversity & inclusions, feedback, and complaints for the whole organisation etc.)

●        Support the I&A Lead on strategy related processes such as the strategy development, mid-term reviews, end term reviews and Theory of Change amendments

●        Assist in the ongoing refinement and application of MEL tools to track strategic progress, capture insights, and align with CIVICUS’s impact goals.

Monitoring, Evaluation and Learning systems (30%)

●        Maintain oversight and be first point of contact for key MEL systems and processes including CIVICUS Online MEL System on Smartsheet, MEL Narrative Form, and other key systems that support the implementation of the Integrated Results Framework

●        Work with teams to keep MEL system data sets up to date proactively find ways to increase usability at team and organisational level

●        Assist in configuring and implementing MEL systems for cross-organisational initiatives

●        Drive the implementation and ongoing development and staff training of CIVICUS online MEL system

●        Provide technical support to clusters and teams in designing MEL frameworks and integrating findings into program improvement. Ensure that learnings are documented and disseminated across the organization.

Monitoring, Evaluation and Learning support to projects, clusters and the alliance (30%)

●        Provide MEL accompaniment to project teams, based on the I&A workplan and MEL needs of clusters and programmes

●        Provide input and advice on MEL plans and frameworks, hold feedback and learning discussions, contribute to project reports as required

●        Work with teams to build their MEL capacity to support the implementation of CIVICUS overall Integrated Results Framework

●        Capture cross-cutting MEL learnings from clusters and channels into IRF processes (Annual Report, SG Updates etc.)

●        Represent CIVICUS’ in external M&E working groups and peer learning activities

●        Work with the Innovation and Quality Management (IQM) team to ensure that tools and methodologies capture the impact of learning initiatives

Internal and External Reporting (15%)

●        Working with the Data Specialist, the I&A Officer will be required to provide input and support key reporting processes

●        Communicate and disseminate these reports to facilitate organisational learning (prepare presentation of results for staff meetings, hold discussions on recommendations etc.)

●        Engage in cross-cluster meetings and forums to embed MEL insights into organisational decision-making and foster accountability. Work closely with the Impact & Accountability Lead to ensure MEL practices are consistent and aligned with overall strategy.

Other(5%)

●        The role holder will from time to time be required to carry out any other duties that are within the scope of the job.

●        All staff will demonstrate CIVICUS values and principles in all their professional relationships and any interactions that may reflect on CIVICUS.

Person Specification

Education, Language & Qualifications

●        A Degree or Diploma in M&E, International Development or equivalent

●        Excellent verbal and written communication skills in English

Essential Knowledge, skills and Experience

●        Minimum 5 years’ professional experience in monitoring, evaluation and learning (MEL) concepts and approaches, at least 2-3 years in a relevant functional area/similar role

●        Experience with Developmental Evaluation methods

●        Excellent computer literacy skills, including working knowledge of MS Office applications such as Word, Excel, and Outlook.

●        Commitment to CIVICUS’ vision, mission, values and ways of working

●        Familiar with civil society, development and human rights issues; understanding the challenges faced by marginalised citizens and organisations – especially those in the Global South – particularly around data availability, literacy, connectivity, quality etc.

●        Familiar with online M&E tools and general technology savviness

●        Strong analytical and methodological skills to support both qualitative and quantitative research.

●        Demonstrated track record of evaluation and report writing at various levels (donor reporting, project reporting, internal management reporting etc.)

●        Excellent organisational skills and the ability to meet deadlines

●        Excellent writing skills and ability to be concise and clear – providing actionable analysis and recommendations

●        Ability to communicate and meaningfully engage with diverse stakeholders, including those not too familiar with M&E

●        High degree of self-awareness and the ability to work effectively with multiple teams, across various time zones, many of which are virtual

●        Proactive and creative in identifying opportunities for innovative improvements in CIVICUS’ current M&E related systems and processes

●        Proactive problem-solving and strong communication skills with the ability to collaborate across teams. Ability to work independently in managing MEL systems, and a commitment to data-driven decision-making.

●        Fluency in English

Desirable Knowledge, skills and Experience

●        Fluency in other UN languages is advantageous

The application deadline is 3rd January 2025 at 11:59 PM SAST.

Due to high volumes of applications received, should you not have received feedback on your application within four weeks of the closing date, please consider your application unsuccessful. We reserve the right to withdraw any of our vacancies at any time.

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