Favour Agusionu
Executive assistant/Human Resource Generalist/ Administrator/Customer service representative
Phone: +2348130257209
- Location:
- Nigeria
- Sector:
- Health Care
- Profile Created:
- 2 weeks ago
About me
Energetic, innovative and creative self-starter with experience in Administrative/ Human Resource, Virtual assistant and Customer Service Relations.
Excels in providing proactive customer service to all backgrounds of clientele and possess strong interpersonal, excellent verbal/written communication skills, organizational and time management skills.
A tech- saavy with profiency in the use of Canva software.
Completed a First Class Honours Degree focused on Entrepreneurship and business management
.
Skills
Education
- National Open University of Nigeria 2016 - 2020
B.Sc in Entrepreneurship and Business Management
I have passed Bachelor of Science in Entrepreneurship and Business Management, Major in Business Administration from the National Open University of Nigeria
Experience
- Skyrock Hotels 2021 - Present
Human Resource personnel/Admin assistant
Collaborated with team members to champion the maintenance of a high level of morale, integrity, motivation, positive and multicultural living environment for 50+ employees. Assisted in skillfully managing administrative responsibilities for the welfare of 50+ employees including: maintenance issues, incident reports, feeding, transport, HMO, handling of confidential information and conflict resolution. Received outstanding feedback ratings. Implemented instructions and directives related to recruitment, deployment, compensation, training and termination of employees for 50+ employees Created and delivered a highly-praised Minute presentation for the Partners/ Managers, Board and General Meetings. Assisted in conducting interviews, assessing and selecting the suitable candidates for each job role requested by the management and also onboard new hires. Managed the employees database information. Supported the Executive Director in planning events, staff events and awards program, not excluding other initiatives. Designed flyers for upcoming events, weekly newsletters, new month flyers, menus, etc using Canva software.
- Binta International Schools 2019 - 2021
Customer service Representative/ Executive assistant
Skillfully attended to parents/guardians questions professionally and courteously which led to 95% customer satisfaction increased score based on our feedback forms. Successfully maintained a positive, empathetic and professional attitude towards clients, students, employees at all times, resolved conflicts and collaborated with my team head to create rules to control discord amongst staff which resulted in a decrease up to 70% within the organization. Professionally typed, drafted, reviewed, edited, proofread, printed office documents and newsletters to be distributed on a weekly basis, provided solution to printing problems thereby suggesting the purchase of a printing machine which in turn minimized up to 50% overhead cost for typing and printing of the official documents outside the premises.